Terms and Conditions
Last updated: 14 October 2026
1. About us
This website is operated by Spookies.
- Business name: Spookies.uk
- Business address: 7 Buttercup Close, Moreton-in-Marsh, GL569PZ
- Contact email: boo@spookies.uk
- Website: https://spookies.uk
In these terms, “we”, “us” and “our” refer to Spookies. “You” and “your” refer to anyone using our website or purchasing our products.
Please contact us using the details above if you have any questions about these terms or an order.
2. Our products
Spookies are small, 3D-printed decorative keepsake collectibles, designed to bring a little character and charm to your home.
Our products may include individual Spookie designs, different colour options and optional accessories.
We aim to represent our products accurately through photographs, descriptions and specifications. However, minor variations in colour, surface texture and finish may occur as a result of the 3D-printing process and differences between screens.
Please read each product description carefully before placing an order, including the product dimensions, materials, colour and any relevant safety information.
Spookies are marketed as decorative keepsake collectibles, not toys. This description does not remove any applicable product-safety requirements.
3. Prices and payment
All prices are displayed in pounds sterling (£).
The price of each product is shown on its product page. Optional accessories are sold separately unless explicitly stated otherwise.
Delivery charges, where applicable, will be displayed before you complete your purchase.
We reserve the right to change product prices and availability. Changes will not affect orders that we have already accepted.
Payments are processed through the payment options offered at checkout, which may include WooPayments. Your payment details are handled in accordance with the relevant payment provider's processes and our Privacy Policy.
4. Placing an order
When you place an order, you are making an offer to purchase the selected products.
An order confirmation email acknowledges that we have received your order. We will communicate any acceptance, cancellation or other material update by email.
Please check your delivery details and product selections carefully before completing your purchase. If you notice an error, contact us as soon as possible.
We reserve the right to decline or cancel an order where there is a genuine reason, such as a pricing error, stock issue or suspected fraudulent transaction. If we cancel an order after payment has been taken, we will arrange a refund for the affected order.
5. Availability and limited collections
Some Spookies and accessories may be offered for a limited period or in limited quantities.
Availability will be shown on the relevant product pages. We may withdraw products from sale or introduce new designs and collections.
A limited-time offer will be described on the website where applicable. We will not use a stated closing date or stock limitation unless it reflects the actual offer.
If we are unable to fulfil an accepted order, we will contact you and arrange an appropriate refund.
6. Delivery
We deliver to the destinations listed in our delivery information at checkout.
Available delivery methods, charges and estimated delivery times will be displayed before you place your order.
We aim to dispatch orders within 5 working days. Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
Unless we agree otherwise, goods will be delivered within the legally required timeframe.
If your order is delayed, lost or arrives damaged, please contact us at boo@spookies.uk so that we can investigate.
7. Cancellations, returns and refunds
If you purchase from us online as a consumer, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
Please contact boo@spookies.uk to notify us of a cancellation and obtain return instructions.
Unless the goods are faulty or another legal exception applies, you are responsible for the direct cost of returning unwanted goods if we have informed you of this responsibility before purchase.
We will refund eligible returns in accordance with applicable law, including the cost of standard delivery where required. Refunds will generally be made within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.
You may handle goods as reasonably necessary to inspect their nature, characteristics and functioning. We may be entitled to reduce a refund where handling goes beyond what would be permitted in a shop and has diminished the value of the goods.
These cancellation rights do not affect your separate statutory rights if a product is faulty, damaged, unsafe or not as described.
Nothing in these terms excludes or limits any consumer right that cannot legally be excluded or limited.
8. Faulty or damaged products
We take care when producing, checking and packaging our products.
If an item arrives damaged, is faulty, is unsafe or does not match its description, please contact us with your order number and, where helpful, photographs of the issue.
We will assess the issue and explain the available options in accordance with your statutory rights. Depending on the circumstances, these may include a refund, repair or replacement.
Please do not continue using a product or accessory that appears damaged or has a loose component.
9. Product care and safety
Spookies and their accessories are intended as decorative keepsake collectibles.
Please follow the safety information supplied with each product. Products and compatible accessories may contain magnets or other components that require careful handling.
Keep products away from young children and pets where indicated. Do not use products that are cracked, broken or have loose components.
Product descriptions and general care guidance do not replace any product-specific safety information.
10. Intellectual property
Unless otherwise stated, the Spookies name, branding, product designs, photographs, illustrations and original website content belong to us or are used with permission.
You may not reproduce, distribute, sell or commercially exploit our original designs, images or content without prior written permission, except where permitted by law.
Purchasing a Spookie gives you ownership of the physical item you buy; it does not transfer intellectual property rights in its design or branding.
11. Website use
You agree not to misuse our website, attempt unauthorised access, interfere with its operation or use it for fraudulent or unlawful purposes.
We take reasonable steps to keep the website available and secure but cannot guarantee uninterrupted access or that the website will always be free from errors.
We may update, suspend or withdraw parts of the website where reasonably necessary.
12. Links to other websites
Our website may contain links to third-party websites or services. These are provided for convenience.
We are not responsible for the content, availability or privacy practices of third-party websites. Please review their own terms and privacy information when using them.
13. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence.
We do not exclude or limit your statutory consumer rights.
Subject to the above, we are not responsible for losses that could not reasonably have been foreseen when the contract was formed or losses arising from circumstances outside our reasonable control.
14. Privacy and cookies
We process personal information in accordance with our Privacy Policy.
Our website uses cookies and similar technologies as described in our Cookie Policy and cookie consent settings.
Please read these policies for information about personal data, analytics, marketing communications and cookie preferences.
15. Changes to these terms
We may update these terms from time to time to reflect changes to our business, products or legal obligations.
The version published on this page will apply to new orders from the date it takes effect. The terms applicable to an existing order will not be changed retrospectively without an appropriate legal basis.
16. Governing law
These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer living elsewhere in the UK or another jurisdiction, this clause does not remove any mandatory legal protections available to you.
17. Contact us
If you have questions about these terms, an order, a cancellation or a product issue, please contact:
Spookies
Email: boo@spookies.uk
Website: https://spookies.uk